Shift Reporting

A shift report, sometimes called a shift summary, is a document usually generated by managers and supervisors to highlight and communicate what occurred during the current shift to the next shift.

The shift report acts of a convenient means to pass along information to the next supervisor of ongoing issues and changes that may impact the next shift.

These issues may include

• Active On-air Issues
• Safety Issues
• Equipment defects
• In-progress projects

The importance of Digital Shift Reports

Shift reporting allows for continuity of operations. The next supervisor gets a heads up on items from the prior shift and is able to plan and adjust for them.

For this process to work correctly, the shift report has to be accurate and timely. Paper reports just won’t work. Shift reporting has to be digitized and easy to complete.

Your Operations - Your Way

ITracker provides customizable shift reporting allowing the broadcaster to create multiple shift reports for various business units and departments. Each department can capture shift data that is specific to their requirements and have the reports distributed to specific distribution lists.

ITracker shift reporting provides:

• Customizable data entry fields
• Role based access to forms
• Auto load of incident data allowing the users to concentrate on relevant details
• Automatic distribution to designated staff and lists
• Ability to search reports
• Performance tracking (late starts, no calls, no shows, etc.)

ITracker includes:

• Digitalization of SOP for processes and workflows
• Targeted reporting of all discrepancy including on-air discrepancies and informational data
• Integrated Ticketing including time-based ticket escalation
• Integrated shift reporting and summary including the ability to customize summary for different business units
• Service management support for assets and equipment with searchable knowledge base
• Support for monitoring and change requests including an integrated approval process

Centralize, Standardize, and Capture

ITracker helps broadcasters track the on-air integrity of multiple network programming feeds and easily capture adverse effects along with information notes.

ITracker allows the organization to configure the system and capture forms to fit the operations needs including digitizing their operating procedures.

Data capture is provided using concise drop-down options that minimize operator errors.

Roles Based Security and Access

Though centralized, ITracker still allows the organization to easily restrict access to the data based on the affiliate and the user’s role.

User can restrict to specific sites and even specific drop-down options based on their site’s operational procedures.

Flexible Reporting and Analytics

ITracker makes for easy reporting with automatic reports that can be targeted specifically for the affiliate.

Reports can be in a variety of formats including PDF, HTML, CSV, Word, Excel and XML.

ITracker’s dashboards and analytics provide easy to use interface to gather knowledge from operations activities.

The trending and analysis provide the means for process monitoring and implementation of improvements.

Contact us today for a free demo to see how ITracker can help streamline your operations.