Broadcast Hub Operations
The broadcast HUB Operation configuration allows broadcasters to centralize resources and provide support of multiple stations 24/7 environment.
Access to accurate, up-to-the-minute business information is vital for operational success. The business information may include downstream affiliate status, audio and video quality, impairments and outages and more.
This information has to be timely and easily distributed.
ITracker provides a proactive environment for broadcasters to easily manage their operations. The system includes real time alerts to push critical information to staff. The alerts can be incorporated into the standard operation procedures (SOP) and workflow considerations.
When an issue occurs, the system can push the alert to a user or distribution list.
The alerts can also be integrated with third-party system like compliance recorder, Emergency Alert Systems (EAS), playout systems and many more.
ITracker performs the role of a facilitator for the capture and distribution of broadcast information and therefore a single source of truth for all operations activities.
ITracker includes:
- Digitalization of SOP for processes and workflows
- Targeted reporting of all discrepancy including on-air discrepancies and informational data
- Integrated Ticketing including time-based ticket escalation
- Integrated shift reporting and summary including the ability to customize summary for different business units
- Service management support for assets and equipment with searchable knowledge base
- Support for monitoring and change requests including an integrated approval process
Centralize, Standardize, and Capture
ITracker helps broadcasters track the on-air integrity of multiple network programming feeds and easily capture adverse effects along with information notes.
ITracker allows the organization to configure the system and capture forms to fit the operations needs including digitizing their operating procedures.
Data capture is provided using concise drop-down options that minimize operator errors.
Roles Based Security and Access
Though centralized, ITracker still allows the organization to easily restrict access to the data based on the affiliate and the user’s role.
User can restrict to specific sites and even specific drop-down options based on their site’s operational procedures.
Flexible Reporting and Analytics
ITracker makes for easy reporting with automatic reports that can be targeted specifically for the affiliate.
Reports can be in a variety of formats including PDF, HTML, CSV, Word, Excel and XML.
ITracker’s dashboards and analytics provide easy to use interface to gather knowledge from operations activities.
The trending and analysis provide the means for process monitoring and implementation of improvements.
Contact us today for a free demo to see how ITracker can help streamline your operations.