Asset and Service Management

Taking advantage of your assets and resources is the primary key to operating efficiently. Your revenue and bottom line depends greatly on the availability of your resources.

Whether the resources are equipment, software, warranties, discounts or even human capital - the way your organization handles them through the life cycle will greatly affect your financial profile.


Service Request Work Flow

Designed to mimic actual broadcast procedures, the Incident Tracker’s service management component generates service requests and tracks all status and work details. Your team will be amazed at the increased efficiency and collaboration.

Maximize Asset Resources – Minimize Downtime

The Incident Tracker provides insight to all of your assets, their condition, location and work processes – for better control and planning. Additionally, the solution helps maximize your return on warranties and service agreements.

Features and Benefits

  • Decrease operating and maintenance costs
  • Increase asset utilization
  • Reduce downtime and stoppages
  • Supports barcode integration
  • Automatic inventory level management
  • Attach manuals, procedures, drivers, or any electronic document to asset profiles
  • Provides internal and external job costing
  • Optimize equipment performance
  • Proactively address, assign and document service work orders
  • Maximize asset resources by utilizing warranties to their full potential
  • Work auditing and quality control allows users to authorize work after completion
  • Improves communication and collaboration between service and other departments