Wednesday, March 25, 2015
WPLG Local 10, a Berkshire Hathaway Company, Streamlines Operations with Pikolo Incident Tracker
Broadcasters are actively searching for new technologies to diversify their offerings and increase revenue potential. Lost in translation many times is the need to streamline the underlining operation itself. That streamlining starts by creating a set of Standard Operating Procedures (SOP) and then implementing a software solution to realize the results. Broadcasters look to Pikolo’s Incident Tracker when selecting operations management solutions.
Pembroke Park, Florida based WPLG Local 10, a Berkshire Hathaway Company, has been using Incident Tracker for over six years to streamline its operations. A part of their SOP included digitizing paper-based workflows and creating distribution mechanisms that ensured critical business information was immediately available to staff.
Discrepancy reporting with integrated service request and asset management
Management can quickly view operational stats, including reliability metrics. Reports are distributed daily, weekly, and monthly to traffic and other departments. The Incident Tracker’s integrated service request features ensure that all resources and equipment are readily available.

 

We could not be more satisfied with Pikolo’s Incident Tracking system and the excellent customer service that continues to be provided.

- Darren Alline, WPLG Chief Engineer

 
WPLG Local10 provides a multi-platform environment, with its traditional broadcast services augmented by mobile and web properties. Incident Tracker allows management to create operational standards and enforce them across all locations. Benefits garnered from Incident Tracker include: easy documentation of operational tasks eliminating procedural errors, increased staff engagement, real-time access to operational status and trends and the ability to compare operations allowing management to make business adjustments.
About Incident Tracker
Incident Tracker has been the top operational management tool for broadcasters for nearly 15 years, with over 2,000 channels managed worldwide with Incident Tracker. Content managed with Incident Tracker reaches more than 1.5 billion viewers daily. Please complete a demo request, for more information on Incident Tracker and to setup for  a free trial.
About Pikolo Data Systems, Inc.
Pikolo is an innovative software company pioneering best-in-class, client-centric solutions for managing, sharing and distributing business data. Since 2002, Pikolo has been providing solutions that empower our clients by digitizing workflows. These process improvements increase staff engagement and resource utilization, while providing accountability. Pikolo Systems is headquartered in Dallas, Texas.